Refund Policy

What You Purchase

Music3AI sells one-time packs of digital credits. Credits are added to your account and can be used to generate or unlock music. We do not currently sell recurring subscriptions through these packs.

When to Contact Us

Email [email protected] if you were charged more than once, do not receive the credits shown at checkout, believe a charge was unauthorized, or encounter a technical failure that prevents the purchased credits from being used. Include the account email, approximate payment time, and order or receipt reference. Do not send full card details.

Refund Eligibility

We review requests individually. A refund or correction is normally available for a verified duplicate charge, an unauthorized charge reported promptly, or a completed payment where the purchased credits were not delivered and cannot be restored.

For other requests, contact us within 7 days of purchase. We may refund a credit pack when none of its credits have been consumed. Once any credits from that pack have been used to generate or unlock digital content, the pack is generally not refundable unless required by applicable law or the service was materially defective.

Processing

Approved refunds are returned through the original payment method by the payment provider that processed the transaction. Processing times depend on that provider and your financial institution. Refunded credits may be removed from the account. If a refund would make the credit balance negative, access to further paid generation may be paused while the account is reconciled.

Nothing in this policy limits rights that cannot be waived under applicable consumer law. If a payment provider acting as merchant of record gives you additional mandatory rights or instructions on the checkout receipt, those terms also apply to that transaction.